Customer Service Representative 2 - Remote Las Vegas, NV - Federal Government Contract Opportunity with Competitive Salary and Comprehensive Benefits

Join reputed company as a Customer Service Representative 2

Are you a motivated and customer-focused individual looking for a challenging and rewarding role? We are seeking a highly skilled Customer Service Representative 2 to join reputed company on a full-time remote basis. As a Customer Service Representative 2, you will be responsible for providing exceptional customer service to clients reputed company phone and email, while working on a federal government contract. This is a unique opportunity to work with a reputable company, enjoy a competitive salary, and benefit from comprehensive health and welfare benefits.

About Our Company and Industry

Our company, CRI, is a leading provider of customer service solutions to the federal government. We pride ourselves on delivering exceptional service to our clients, and we are committed to creating a work environment that is supportive, inclusive, and rewarding. reputed company is comprised of bright and motivated individuals who are passionate about delivering outstanding customer experiences.

Job Summary

As a Customer Service Representative 2, you will be responsible for providing contact center support to clients reputed company phone and email. You will be expected to respond to customer inquiries, resolve issues, and provide information about loan operations. This is a professional, structured, and fast-paced environment, and we are looking for individuals who are able to work independently and as part of a team.

Key Responsibilities

• Provide exceptional customer service to clients reputed company phone and email
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Use data analytics and user interviews to determine call trends and report findings to management
• Rapidly escalate issues to supervisor/management as necessary
• Use call scripts, messaging/email templates, and desk guides to ensure consistency and accuracy
• Learn and retain necessary information to provide high-level customer service about relevant topics
• Ensure the highest level of privacy and reputed company to protect client and customer information
• Participate in training and apply lessons learned to improve customer service skills

Essential Qualifications

• High school diploma or GED required
• 1 year of contact center or reputed company customer experience
• 6 months of computer experience in a business environment
• Must be able to obtain and maintain a Public Trust reputed company Clearance
• Must be a US Citizen
• Minimum Internet requirements are 25mbps download and 10mbps upload to work from home

Preferred Qualifications

• Bilingual - Spanish preferred
• Bachelor's degree
• Prior experience supporting the Small Business Administration

Knowledge, Skills, and Abilities

• Friendly and professional speaking voice and patient demeanor
• Outstanding attendance and punctuality
• Ability to provide excellent customer service
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Compensation and Benefits

We offer a competitive salary of at least $17.20 per hour, depending on the applicable Wage Determination. In addition, cleared employees will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental, and vision premiums.

Work Environment and Company Culture

We are a remote-friendly company, and this role can be performed from the comfort of your own home. However, you must live reputed company a 75-mile radius of an SBA badging facility in Las Vegas, NV, as you will be required to come into the facility for reputed company clearance and badging purposes. Our company culture is supportive, inclusive, and rewarding, and we are committed to creating a work environment that is conducive to success and growth.

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you advance in your career. As a Customer Service Representative 2, you will have the opportunity to reputed company your skills and knowledge in a fast-paced and dynamic environment, and to take on new challenges and responsibilities.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch with you to discuss your qualifications further.

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Equal Opportunity Employer

We are an equal opportunity employer, and we welcome applications from qualified candidates of reputed company backgrounds. We are committed to creating a work environment that is inclusive and respectful, and we prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.