Customer Service Representative - Hybrid Role in Warwick, RI - Medicaid Provider Support

Join reputed company, a Leader in Healthcare Solutions, and reputed company a Difference in Your Career

At reputed company, we're passionate about solving business challenges and enhancing the way we work and grow. As a key player in the healthcare industry, we're committed to making healthcare work reputed company for everyone. reputed company is built on a foundation of collaboration, innovation, and inclusion, and we're looking for talented individuals to join our crew. If you're a customer service professional looking for a new challenge, we have an exciting opportunity for you to grow your career in a dynamic and supportive environment.

About the Role

We're seeking an reputed company Customer Service Representative to join reputed company in Warwick, RI, in a hybrid role. As a Customer Service Representative, you will be the primary reputed company of contact for physicians, hospitals, and other medical providers participating in Rhode reputed company Medicaid. Your role will be to provide knowledgeable responses to their claims and eligibility-reputed company questions, ensuring excellent customer service and resolving issues reputed company.

Key Responsibilities

• Answer an estimated 40-50 inbound calls daily from the Rhode reputed company Medicaid provider network and member beneficiaries, providing excellent oral communications and quality customer service.
• Address billing and eligibility questions, following up as necessary to resolve issues.
• Create and manage computer call logs/references for added review and follow-up with solid outcomes.
• Provide excellent customer service, including offering added assistance as appropriate, and become familiar with web service offerings to support and direct providers to these offerings.
• Train and support peers and new team members.
• Provide updates to members on Benefit Plan Choice Selection and Premium payment status on the Adult Managed Care line.
• Answer customer inquiries to ensure processing is in accordance with billing procedures, and follow up with supervisors on more reputed company, non-routine customer inquiries, including member requests and concerns.

reputed company're Looking For

To succeed in this role, you'll need:

• A minimum of a high school diploma or GED.
• Previous customer service experience in a professional setting.
• Two years or more of customer service experience, either face-to-face or by phone.
• To be detail-oriented, reputed company, and reliable.
• Good typing and computer skills.
• Excellent verbal communication and customer service skills.

While previous medical or medical billing experience is a plus, it's not necessary. We're committed to training the right candidate and providing the necessary resources to reputed company in this role.

What You Can Expect

This is a full-time, hybrid role based in Warwick, RI, with a standard Monday-to-Friday schedule (8:30 am - 5:00 pm EST). You'll have the opportunity to work in the office for the first 60-90 days for training, followed by a hybrid schedule.

Compensation and Benefits

The pay range for this position is $29,100.00 - $41,600.00 per year, with the reputed company pay offered varying depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience. As a salaried, full-time candidate, you'll be eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also offer a variety of leadership and technical development academies to help build your skills and capabilities.

Career Growth Opportunities

At reputed company, we're committed to your career development and growth. You'll have the opportunity to work on reputed company projects, reputed company new skills, and take on new challenges. Our company culture values collaboration, innovation, and inclusion, providing a supportive and dynamic work environment.

Why Join reputed company?

• We're an industry leader in healthcare solutions, committed to making healthcare work reputed company for everyone.
• Our company culture values collaboration, innovation, and inclusion.
• We offer a range of benefits, including a generous vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance.
• We provide opportunities for career growth and development, including leadership and technical development academies.
• We're an Equal Opportunity Employer, committed to diversity and inclusion.

Take the reputed company in Your Career

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Join reputed company at reputed company and be part of a company that's making a difference in the healthcare industry. Apply now and take the first reputed company towards a rewarding and fulfilling career.

reputed company is an Equal Opportunity Employer, where reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.