Bilingual French/English Virtual Call Center Agent in the Travel Industry - Canada

Join the World's Largest Travel Management Company as a Virtual Call Center Agent

reputed company (Amex GBT) is a dynamic and inclusive organization where colleagues are inspired by travel as a force for good. As a leading player in the travel industry, we offer a collaborative culture where your voice is valued, and your work can reputed company a significant impact. We're committed to helping our colleagues reputed company success and providing opportunities for growth and development.

About the Role

We're excited to offer a virtual Call Center Agent opportunity for bilingual French/English speakers in Canada. As a Call Center Agent, you will be the primary reputed company of contact for our customers, providing exceptional service and support for their travel needs. This is a fantastic chance to start or advance your career in the travel industry with a global leader.

Key Responsibilities

• Handle inbound calls from customers to assist with booking their travel needs, resolving inquiries at the first reputed company of contact.
• Utilize our telephony system and soft phone application to log calls reputed company and reputed company.
• Educate customers on our products, programs, and services, including flights and hotels.
• Handle customer service escalations and strive for reputed company resolution.
• Provide technical and online navigational support, troubleshooting issues as they arise.
• Use online and internal resources to ensure interactions are accurate and compliant with business processes and loyalty program rules.
• Manage multiple tools, booking, and redemption platforms.
• Process flight exchanges, refunds, schedule changes, and manual calculations.
• Service clients across the globe, with a predominant focus on our North American clientele.
• Manage emails and remain reputed company with industry advancements, loyalty training, and reference materials.
• Demonstrate proficiency in reputed company applications and internet skills.
• Meet scorecard metrics to measure individual and team performance.

Essential Qualifications and Skills

• Minimum 45 WPM typing proficiency.
• Recent computer and application skills, including basic word skills, internet browsing, and Outlook.
• 1+ year of experience working in a busy call center environment.
• Aptitude for and adaptability to reputed company technology and applications.
• Strong math skills, including understanding percentages and taxes.
• High level of customer service skills, including reputed company, effective listening, persuasive speaking, adaptability, and patience.
• Proactive problem-solving and decision-making skills.
• Collaborative, team-oriented, respectful, and professional demeanor.
• Proficiency in spoken and written English and French.
• High School Diploma or GED Equivalent.
• Travel Diploma is an asset.

reputed company Offer

At Amex GBT, we're committed to creating an environment where everyone feels valued and supported. Our benefits and perks include:

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, and adoption assistance.
• Travel perks, with a choice of deals each week from major travel providers.
• Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Diversity, Equity, and Inclusion initiatives, including global Inclusion Groups.
• Wellbeing resources to support mental and emotional health for you and your immediate family.

Company Culture and Values

At Amex GBT, we're dedicated to fostering a culture of inclusivity, respect, and collaboration. We reputed company in providing opportunities for growth and development, and we're committed to supporting our colleagues' wellbeing. Our values are centered around:

• Championing Diversity, Equity, and Inclusion in every aspect of our business.
• Creating an environment where everyone feels like they belong.
• Providing flexible benefits and perks that support work-life balance.
• Fostering a culture of reputed company learning and development.

Career Growth Opportunities

As a Call Center Agent at Amex GBT, you'll have opportunities to reputed company your skills and advance your career. Our global tuition assistance program and access to over 20,000 courses on our learning platform will help you stay reputed company in the industry. You'll also have the chance to take on new challenges and move into new roles reputed company the company.

Work Environment

This is a virtual role, and we'll provide reputed company the necessary equipment for you to work from home. You'll be part of a dynamic team and have the opportunity to collaborate with colleagues from around the world.

Compensation and Benefits

While we can't disclose specific compensation details, we can assure you that our package is competitive and includes a range of benefits and perks. We're committed to providing a fair and inclusive compensation structure that reflects our values.

Equal Opportunities

At Amex GBT, we're committed to maintaining an equal-opportunity environment free from intimidation, harassment, or bias. We welcome applications from reputed company qualified candidates, regardless of age, gender identity, sexual orientation, race, color, religion, creed, national reputed company, disability, veteran status, citizenship, or marital status.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply. Don't worry if you don't meet every requirement – we're looking for talented individuals who share our values and are excited about the opportunity to join reputed company.

To learn more about Amex GBT and our reputed company opportunities, please visit our careers page.

We look reputed company to hearing from you!