Customer Service Representative - CSR

Immediate Positions Available!Aspen Mountain Plumbing of Rock Springs, WY is looking to hire a full-time Customer Service Representative - CSR. Can you provide above-and-beyond customer service? Are you interested in building a career in an essential industry? This position earns a competitive salary of up to $17 per hour based on experience. We also offer paid holidays and paid vacations. If this sounds like the right opportunity for you, apply today!ABOUT ASPEN MOUNTAIN PLUMBINGAspen Mountain Plumbing is a family-owned and locally operated company that has been serving the Sweetwater County area since 2013. Our first priority is to provide excellent customer service with honesty. We strive to get the job done correctly, quickly, and cleanly. We want our customers' plumbing systems to work properly and be compliant with local codes. We treat each home as if it were our own and truly strive to make every experience with our company the very best.We couldn't reach this level of service without our competent and service-oriented team. In order to hire and retain team members who share our values and take pride in their work, we offer competitive compensation, guaranteed 40 hours of work each week, career development opportunities, a friendly work environment, and a healthy work-life balance.A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE - CSRAs a Customer Service Representative (CSR), you ensure our clients receive exceptional service and support. Based in the office, you handle phone calls with a warm, friendly demeanor and manage a variety of administrative tasks. You listen attentively to customer needs, take detailed information, book appointments, and dispatch technicians, all while leaving a positive and lasting impression.Beyond answering phones, you assist with tasks such as requesting permits, following up on outstanding estimates, managing office emails, and helping in the showroom. You thrive in a fast-paced environment, keeping clients satisfied and operations running smoothly while maintaining our reputation for outstanding customer service.QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE - CSRExperience using ServiceTitan is a plusProficiency with computers and technologyUnderstanding of proper phone etiquetteComfortable working in an office environmentExceptional customer service skillsAre you calm, patient, and able to empathize with others? Do you have excellent communication skills? Are you self-motivated, organized, and able to prioritize tasks effectively? Can you create the ultimate first impression for our clients? Do you know the Rock Springs and Sweetwater county areas well? If so, then you might just be perfect for this Customer Service Specialist - CSR position!WORK SCHEDULEThis full-time office position works Monday - Friday, 8:00 AM - 5:00 PM.READY TO JOIN OUR OFFICE TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job at our local office, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 82901