Experienced Early Morning Stocking and Customer Service Representative - Retail Sales and Merchandising Expert

Introduction to Michaels

For 50 years, Michaels has been the leading creative destination in North America, inspiring customers, cultivating confident leaders, and serving communities by fostering an inclusive environment for everyone to learn, shop, and create. As a company, we strive to fuel the joy of creativity, operating over 1,290 stores in 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Our best-in-class team is committed to delivering on our purpose, and we are now seeking an experienced Early Morning Stocking and Customer Service Representative to join our dynamic team.

Job Overview

We are looking for a highly motivated and customer-focused individual to fill the role of Early Morning Stocking and Customer Service Representative at our MSP-EDEN PRAIRIE, MN store location. As a key member of our team, you will be responsible for delivering friendly customer service, helping customers shop our store, and ensuring all customers receive a fast and friendly checkout experience. You will also be involved in completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards, and participating in Omni channel processes.

Key Responsibilities

• Deliver friendly customer service and help customers shop our store, locating products and providing solutions as needed
• Provide a fast and friendly checkout experience, executing cash handling to standards and engaging customers on the benefits of our Rewards program and Private Label Credit Cards
• Participate in the truck unload, stocking, and planogram (POGs) processes, ensuring all merchandise is properly received and displayed
• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery, to ensure a well-merchandised and in-stock store
• Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Cross-train in Custom Framing selling and production, providing excellent customer service and supporting the sales team as needed
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned, ensuring the store is always fully stocked and merchandised to the highest standards

Essential Qualifications

• Retail and/or customer service experience preferred, with a proven track record of delivering excellent customer service and working effectively in a fast-paced environment
• Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment
• Strong communication and interpersonal skills, with the ability to interact with others in an accepting and respectful manner
• Ability to work in a team environment, supporting colleagues and contributing to a positive and inclusive store culture
• Basic math skills and ability to operate a cash register, with accuracy and attention to detail

Preferred Qualifications

• Previous experience in a retail or customer-facing role, with a strong understanding of customer service principles and practices
• Knowledge of Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Experience with merchandise recovery and maintenance, including the ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
• Strong problem-solving skills, with the ability to think critically and make sound decisions in a dynamic environment
• Ability to work flexible hours, including nights, weekends, and early mornings, with a commitment to supporting the store team and delivering excellent customer service

Skills and Competencies

• Customer Service: ability to deliver excellent customer service, responding to customer needs and resolving issues in a professional and courteous manner
• Communication: strong communication and interpersonal skills, with the ability to interact with others in an accepting and respectful manner
• Teamwork: ability to work effectively in a team environment, supporting colleagues and contributing to a positive and inclusive store culture
• Problem-Solving: strong problem-solving skills, with the ability to think critically and make sound decisions in a dynamic environment
• Adaptability: ability to work flexible hours, including nights, weekends, and early mornings, with a commitment to supporting the store team and delivering excellent customer service

Career Growth Opportunities and Learning Benefits

At Michaels, we are committed to the growth and development of our Team Members, providing opportunities for personal and professional growth through training, mentorship, and career advancement. As an Early Morning Stocking and Customer Service Representative, you will have the opportunity to develop your skills and knowledge, working with a dynamic team and contributing to the success of our store. You will also have access to our comprehensive training program, which includes modules on customer service, sales, and merchandise management, as well as opportunities for cross-training and career advancement.

Work Environment and Company Culture

Our store is a fast-paced and dynamic environment, with a focus on delivering excellent customer service and creating a positive and inclusive shopping experience. We are committed to fostering a culture of diversity, equity, and inclusion, where all Team Members feel valued, respected, and empowered to contribute their best work. As a member of our team, you will be expected to uphold our company values, including putting people first, doing the right thing, and being obsessed with our Makers.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including opportunities for career advancement, training and development, and a comprehensive range of perks and benefits. These include:

• A competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Employee discounts on merchandise and services
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering excellent customer service and working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity. As an Early Morning Stocking and Customer Service Representative at Michaels, you will have the opportunity to develop your skills and knowledge, work with a dynamic team, and contribute to the success of our store. Don't miss out on this chance to join our team and start your career with a leading creative destination in North America. Apply now and take the first step towards a rewarding and challenging career with Michaels.

Michaels is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We are here for all Team Members and all Makers to create, innovate, and be better together. If you require a reasonable accommodation to fully participate in the job application or interview process, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).