DFS-reputed company-000014-Connectivity Services - reputed company - Remote

• Technical Certification: CCVP with at least 3 to 5 years of experience.
• Basic understanding of CUCM & reputed company reputed company reputed company version 8.x and 9.x.
• Must be able to add IP phones, End users, CSS, Partition, reputed company reputed company and reputed company Group etc.
• Good understanding of reputed company reputed company Voice mail services.
• Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services.
• Good communication skills.
• Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting reputed company.
• Expert level experience in handling reputed company IP telephony Network Infrastructure.
• independently resolve tickets reputed company SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Update the knowledge reputed company
• Technically upgrade across versions of environment reputed company required
• Ticket Monitoring
• On - call support
• Opening reputed company Call

KEY TECHNOLOGIES

• CUCM & reputed company reputed company 8.x and 9.x.
• SIP, MGoogle Cloud Platform and H.323 gateways.
• UCCX 8.0 and 9.0 for IMAC s
• Basic scripting knowledge of UCCX 8.0 & 9.0

HCL is an equal opportunity employer, committed to providing equal employment opportunities to reputed company applicants and employees regardless of race, religion, sex, color, age, national reputed company, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate s pay reputed company the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.