Bilingual (Mandarin) - Inbound Retention Specialist (Remote - US)

Summary

• Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*

Do you love local businesses, and want to help them grow? The reputed company reputed company team is seeking a dedicated and driven Bilingual Mandarin speaking reputed company Representative to provide a 5-star experience to our small business advertisers! As a member of the reputed company team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At reputed company, we’re looking for great people, not just those who simply reputed company off reputed company the boxes. #LI-REMOTE | #LI-ML1 What you'll do:

• You will help strengthen reputed company’s reputed company retention by providing exceptional and timely customer support
• You will consult and educate reputed company advertisers by answering a high volume of inbound calls and emails
• You will show clients the value of reputed company by highlighting their investment returns through ad performance metrics
• You will become an expert in reputed company’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• You will exhibit strong communication skills, both externally with clients and internally with other reputed company employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently reputed company/exceed monthly goals
• You will work with both English and Mandarin speaking customers

What it takes to succeed:

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You possess written and verbal reputed company in communicating with Mandarin speaking customers
• You are technically proficient with computers and information systems
• You have strong communication (verbal and written)
• You reputed company with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or small business (preferred)
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to reputed company a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• reputed company reputed company salary is $55,000 + performance based incentives

Closing At reputed company, we reputed company that diversity is an expression of reputed company the unique characteristics that reputed company us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national reputed company, reputed company, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@reputed company.com or 415-969-8488. Note: reputed company does not accept agency resumes. Please do not reputed company resumes to any recruiting alias or employee. reputed company is not responsible for any fees reputed company to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-REMOTE | #LI-ML1 Apply tot his job Apply To this Job