Service Center Coordinator

Job Summary of Service Center Coordinator: Accountable for managing customer demands, processing the necessary documentation that comes with the transportation of cargo, and executing other administrative and client support obligations required to operate the service center each day. Responsibilities of Service Center Coordinator:

• Fulfill administrative tasks like organizing files, copying, scanning, answering phone calls, inputting data, and segregating mail or packages
• Authenticate and conclude the necessary paperwork and reports
• Our team is dedicated to ensuring that customers get the assistance they need to make their shipping experience pleasant, which may include accommodating specific requirements and providing sales leads where possible
• Record comprehensive freight details into the computer database, which may consist of tracking information, weight and dimensions of cargo, and any other pertinent shipment data that will help streamline the handling process.
• Manage the freight retrieval procedure, as and when necessary
• Offer assistance to customers over the phone, email, and fax for any concerns they may have, ranging from tracking their packages to addressing any questions they may have on billing and invoicing discrepancies.
• Schedule freight delivery appointments as per the specified requirements
• Make sure that the drivers' Hours-of-Service logs are correct as per the legal requirements and report any inconsistencies to the responsible leadership member
• Your role as an assistant involves a wide range of tasks that are crucial for the successful functioning of city operations. Some of these tasks may include providing support in managing the check-in process for drivers and ensuring that all documentation is processed efficiently, coordinating the various aspects of drop-offs, and managing the scheduling and organization of driver collections.
• Effectively coordinate with sales, operations, and other pertinent service centers or departments to ensure customer satisfaction and timely resolution of any issues
• Verify the cash and checks collected and prepare deposits. Additionally, prepare COD check remittances for customers as needed
• Compliance with applicable laws and regulations, along with the company's internal policies and procedures, is a necessary task that must be carried out by all employees

Qualification of Service Center Coordinator:

• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc Typing/data entry skills Ten-key skills preferred PC experience with the ability to learn required computer systems/programs Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member Ability to work in a fast-paced team environment
• High school diploma or GED Two years general office experience preferred
• One year customer service experience, preferred Previous transportation experience preferred Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers' needs

Additional Information: In keeping with its values of fairness and professionalism, FedEx Freight maintains a workplace environment that refrains from discharging or discriminating against any worker who may have communicated or asked about the salary of either themselves or another employee. However, employees who possess essential job roles that give them the inside track on the compensation packages of their comrades or applicants will be prohibited from circulating such information to parties that are not authorized to gain access to this data. This caveat aside, they may disclose this information in contexts that are rooted in regulations or legal matters. Apply tot his job Apply To this Job