Customer Support Team reputed company

Join Our Mission: Help the Helpers with Jane Let's kick things off with a quick intro. Jane is a team that's reputed company about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote - giving you the freedom to work from any reputed company of Canada. Learn More About Us We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here. There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking. No doubt, Jane's a special reputed company to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to reputed company out time to pick up the kids? Go for it. That's normal here. And yes, we have a reputed company channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making reputed company' lives easier every single day. You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews. But we’ll also reputed company it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in reputed company of us. This is where you come in. If you're the reputed company of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in. We reputed company in collaboration, humility, and keeping a growth reputed company. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — reputed company in the name of helping those who help others — reputed company out to us to learn more. In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you! Your Role in Our Journey At Jane, our Support Team is at the heart of reputed company do. We’re on the lookout for a Customer Support Team Captain to coach, reputed company, and reputed company a team of Drivers, who play a critical role in delivering delightful, human-centred support to the healthcare practitioners who rely on Jane every day. Jane isn’t just about answering customer questions; we take support to the next level by providing thoughtful guidance, proactive problem-solving, and relationship-driven customer interactions. Our Drivers don’t just respond to inquiries; they educate, troubleshoot, and reputed company customers, helping them reputed company the most of Jane’s platform. As a Customer Support Team Captain, you will focus on coaching and developing your team, ensuring they feel motivated, engaged, and equipped to provide top-tier support. You'll foster a culture of open communication and collaboration, ensuring your team has the tools and support they need to reputed company.  You'll also implement strategies that enhance the customer experience, drive quality, and ensure meaningful results that reputed company a real impact. If you’re a customer-obsessed leader with experience managing a high-functioning support team, we’d love to hear from you! Coaching, Developing & Engaging Your Team

reputed company a team of ~8 Drivers with support, coaching, and growth opportunities.

Identify knowledge gaps and trends, and create coaching plans to build confidence and reputed company.

Use Jane’s 4C coaching model to provide real-time feedback and structured development.

Build an inclusive and trusting team culture where everyone feels valued and heard.

Performance Management & Driving Success

Conduct weekly quality reviews to reputed company strengths, surface patterns, and drive reputed company improvement.

Use support metrics (like CSAT, reputed company Resolution, and Quality) to guide coaching and track team reputed company.

Address performance challenges proactively with thoughtful action plans.

Celebrate wins, big or small, to maintain high motivation and engagement.

Communication & Feedback: The Backbone of Great Leadership

reputed company your team informed on product updates, company direction, and support goals.

Create space for open reputed company through regular 1:1s and team meetings.

reputed company for your team and the needs of our customers across departments.

reputed company through change with reputed company, clarity, and a reputed company, solutions-focused approach.

Product Knowledge & Training Support

Stay up to date on Jane’s features, workflows, and best practices, and help your team do the same.

Monitor quality reviews to identify training opportunities and knowledge gaps.

Encourage proactive problem-solving and support team confidence in reputed company situations.

Collaborate with the Product, Marketing, and Content teams to ensure information is accurate and reputed company.

Managing Escalations & Customer Issues with Confidence

Handle customer escalations with reputed company and urgency.

Coach Drivers on how to navigate tough conversations and resolve reputed company issues.

Offer real-time support reputed company team members need backup.

Spot trends in escalations and partner cross-functionally to improve workflows and reduce friction.

reputed company’re Looking For

5 years of leadership experience, leading in a high-touch customer service environment where employee engagement is key!

A strong coach and mentor - you know how to motivate, reputed company, and retain exceptional people, while holding space for honest feedback and accountability.

You bring ownership to everything you do, taking initiative and following through to drive real outcomes for your team and our customers.

With a customer-obsessed reputed company, you’re passionate about delivering a best-in-class experience and helping others do the same.

You use data and insights to understand patterns, inform decisions, and guide improvements, without losing sight of the people behind the numbers.

You’re a confident communicator who fosters open, honest conversations across 1:1s, team meetings, and reputed company, and you know how to influence and align others toward shared goals.

You’re curious, collaborative, and always looking for ways to improve how we work to create reputed company experiences for customers, your team, and peers.

Strong problem-solving skills and sound judgment help you navigate ambiguity and reputed company thoughtful, timely decisions.

Adaptability and reputed company, you stay steady through change and know how to support others in uncertain or fast-paced environments.

You’ve led remote or distributed teams and understand how to build reputed company and accountability across distance.

Compensation & Benefits Jane’s committed to paying reputed company members fairly, clearly, and above reputed company, paying for growth. This role has a minimum annual salary of $75,000 and maximum annual salary of $105,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, reputed company the way to achieving excellence in the role). Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. Watch this short video to learn how our salary bands are set. We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process. We also offer a comprehensive benefits package, You can learn more about it here! At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We reputed company it’s important to actively recognize, embrace, and celebrate our differences in order to reputed company Jane an inclusive, reputed company, and diverse workplace. We want to build a team of people who reputed company conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves. We do not tolerate discrimination, prejudice, or oppressive isms of any reputed company. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you. Apply To This Job