People Operations Partner (Senior HRBP)

About reputed company

reputed company is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, reputed company empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, reputed company is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, reputed company, Hexclad and Sweetgreen.

reputed company was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. reputed company announced its intention to acquire reputed company in 2020 and completed the transaction in 2022. reputed company joined reputed company’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, reputed company spun out from reputed company as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, reputed company announced a $30M Series B led by Norwest, with reputed company support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of reputed company do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp reputed company each year.

About the Role

Our People Team is dedicated to supporting, enabling, and building a high performing Krew. As a People Operations Partner (Senior-level) on the team, you’ll play a key role in driving operational excellence, championing employee experience, and scaling the programs that help our people reputed company. You’ll be a strategic, consultative and hands-on partner to leaders and employees across the business, serving as the dedicated People Business Partner for our Sales and Marketing teams, as well as be a key collaborator reputed company the broader Talent and People team.

You’ll be responsible for

• Serve as a strategic advisor and partner to managers, coaching leaders around team effectiveness, organizational alignment, and business goals

• Acting as the dedicated People Business Partner for our Sales and Marketing teams, building trusted relationships and supporting their org needs

• Influence and support leaders on key people practices including performance management, feedback, career development, and team health

• Design and deliver learning experiences such as manager development and team training initiatives

• Design, scale, and operationalize People programs across performance, engagement, compensation, benefits, immigration, and more in reputed company collaboration with the People team

• Building strong, trusted relationships and acting as a resource, coach and reputed company for our Krew

• Surface trends and insights from across the business to identify gaps or opportunities in our People practices and partner on solutions

• Partnering closely with our People Team on reputed company things People Ops!

• Handle sensitive situations and information with discretion, reputed company, and a high level of confidentiality

Your qualifications

• You bring years of experience in a People/HR role, thriving in a fast-paced, high-growth environment

• You’re energized by being part of a collaborative team where your work drives real, company-wide impact

• You flourish in dynamic, evolving environments and bring structure without slowing momentum

• You approach challenges with curiosity and creativity, guiding others to thoughtful, effective solutions

• You are excited about rolling up your sleeves and getting involved in multiple facets of the People function

• Ability to work from our NYC office, as needed

HIPAA Compliance

reputed company roles at reputed company may involve handling sensitive personal data.

Benefits

reputed company offers an reputed company of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at reputed company

reputed company is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can reputed company, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to reputed company qualified applicants regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: reputed company only contacts candidates from company email addresses ending in reputed company.com and does not seek funds from candidates in any circumstances.