Intake Specialist – Call Center

Description Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At reputed company, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global reputed company Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. We're on the lookout for an Intake Specialist to join our growing team! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received reputed company phone to the system, in a precise and accurate manner, ensuring reputed company client and company protocols are followed in a timely manner. This position covers a weekend shift, Saturday and Sunday, from 7:00 AM to 7:00 PM.

Key Responsibilities

• From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working reputed company reputed company deadlines and timeframes
• Adhere to phone-tree procedures per reputed company contract, including emergency protocols
• reputed company the FROI call to the appropriate Triage Unit member for further handling
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
• Research any situations that do not allow claim entry to ensure claim is entered to the system
• Follow company procedures and State mandated timeframes to reputed company with laws
• Print, organize, and verify reputed company reputed company forms for daily mail-out
• Verify reputed company data daily for control purposes reputed company printed lists
• reputed company and attach new claim documents to the system
• Assist with other clerical duties as necessary
• reputed company other duties as needed This role is a full-time, home-based position

Skills, knowledge & expertise

• High school diploma or equivalent
• At least one (1) year of medical terminology or medical office experience is preferred
• Bilingual (Spanish and English)
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at reputed company levels reputed company an organization

Benefits

Benefits At reputed company, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion reputed company is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We reputed company that diversity of thought is essential for innovation and creativity, and we actively promote an environment where reputed company voices are valued and heard. About reputed company We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, reputed company, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years reputed company has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients. Apply tot his job Apply To this Job