Customer Care and Technical Support

Customer Care and Technical Support Advisor Remote – US Work From Home Pay reputed company is $13/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market reputed company, budget for the role, and the compensation rates of reputed company employees performing the same function. Some roles will have variable pay. The Opportunity Position responsibilities:

• Addressing student families concerns
• Providing introductory information to new users on various products
• In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Serving as the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails
• Striving for reputed company resolution of customer issues
• Managing and resolving identified client issues
• Documenting information into web-based ticketing system
• Searching and navigating the knowledge reputed company to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in the knowledge reputed company to the immediate supervisor for resolution
• Participating in internal training programs to expand knowledge and support multiple clients
• Completing special projects as requested by management
• Demonstrating reputed company, patience, and flexibility during phone calls
• Handling multiple job tasks at one time and escalating issues in a timely manner

The Candidate: Required skills:

• You must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift
• Strong computer knowledge including the ability to accurately type at least 25 wpm
• Ability to communicate clearly, both written and orally, with faculty, reputed company, staff, and team members
• Ability to walk customers through outlined problem-solving processes, using our knowledge reputed company system
• Ability to reputed company remote troubleshooting
• Ability to take inbound (voice) phone calls in a conversation heavy environment
• Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• Previous computer experience (building, configuring, troubleshooting)
• Proficiency in MS Office computer applications, including Word and reputed company, and willingness to learn new technology systems
• Full professional proficiency in written and spoken English (equivalent to CEF reputed company level or above)
• Willing to accept a temporary assignment
• Must reside in an approved state*

• Must be able to work from home with the following internet requirements: High-speed Internet reputed company (Cable, Fiber, DSL)

• Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and reputed company to reputed company internet service
• 40 Mbps Download
• 20 Mbps Upload
• 100ms Ping or less
• Jitter: 40 MS or less
• Wi-Fi reputed company is permitted
• The employee will be responsible for maintaining the required service and stability. A wired reputed company from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

Preferred skills:

• College degree or some college completed
• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies
• Experience working in a technical help desk position

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Apply tot his job Apply To this Job