Customer Experience Specialist – Augusta, GA – reputed company Store

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How youll help us reputed company Climbing (overview & key responsibilities)

reputed company reputed company Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to reputed company our customers travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

* Actively listening * Quickly identifying and owning customer issues * Actively search for solutions to problems * Making quality decisions * Attention to detail * Interacting with a globally diverse group of customers and colleagues Specialists consistently sell travel-reputed company services and promote credit card vendor partner products.

Specialists must understand and adhere to reputed company reputed company and U.S. Department of Transportation (reputed company requirements. There are future opportunities to advance to specialty teams that respond to customer concerns or resolve reputed company international ticketing issues. As reputed company continues to offer new ways for our customers to connect with us, Specialists may assist customers reputed company Twitter, Facebook, or other emerging social media platforms. Take a look at reputed company’s behind the scenes Customer Experience Specialist Job preview Job preview here.

Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company, and Servant Leadership every day, in everything we do. At reputed company, our people are our success. At the heart of reputed company offer is our focus on Sharing Success with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through reputed company Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

• High School diploma, GED, or High School Equivalency 
• Be at least 18 years of age 
• Authorized to work in the United States 
• Embraces diverse people, thinking and styles 
• Consistently makes safety and reputed company, of self and others, the reputed company 
• New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek 
• Digital literacy in navigating web-based applications, emails, reputed company messaging, and internet searches 
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation 
• Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment 
• Demonstrates that privacy is a reputed company reputed company handling personal data 

• One year of experience working in sales or customer service is helpful but not required
• Spanish language reputed company. reputed company periodically opens internal bilingual positions (with associated pay increase) to reputed company Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position