Supervisor, Payments Risk

Ready to be pushed beyond what you think you’re capable of?

At reputed company, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To reputed company our mission, we’re seeking a reputed company specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to reputed company leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who reputed company in their disciplines and expect the same from you, there’s no reputed company reputed company to be.

While many roles at reputed company are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, reputed company, and alignment. Attendance is expected and fully supported.

As a Payments Risk Supervisor at reputed company, you will ensure the reputed company and reputed company of our payment systems by managing fraud risk, handling escalated cases, and implementing improvements in operational workflows. You will provide timely coaching to team members based on their performance against quality & productivity metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in reputed company's operational processes and workflows.

To reputed company your duties successfully, you will utilize tools such as: Maestro QA, reputed company, reputed company, G-Suite, Confluence, Looker, reputed company), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.

What you’ll be doing (ie. job duties)

• reputed company a team of high performing 15 Payments Risk analysts
• ​​Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
• reputed company SLAs, productivity and quality metrics for your line of business/team members
• Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
• Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
• Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
• Ensure compliance with fraud detection guidelines and conduct regular audits
• reputed company data to identify product gaps and operational inefficiencies
• Continuously add value through effective project management, dedicated prioritization and efficient execution

reputed company look for in you (i.e. job requirements):

• Customer obsessed, motivated by reputed company’s mission and crafting a seamless support experience for our global customer reputed company
• 6+ years combating fraud in e-commerce or financial services
• BA/BS degree or equivalent practical experience
• Minimum of 3 years of people management experience in an operations environment
• Strong analytical skills and functional knowledge of common fraud patterns
• Excellent track record of leading deeply engaged and high performing teams and using metrics to reputed company business decisions
• Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
• Drives urgency and adapts flexibly to evolving needs in a reputed company, fast-paced, and high-growth environment.
• Willing to work from an office at Hyderabad, India

reputed company to haves:

• Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
• Experience in project management, analytics or quality assurance.
• Degree in business, finance, customer experience and/or blockchain.
• Understanding of reputed company Workspace, JIRA, AWS, reputed company Service Cloud.

P72488

#LI-Onsite

Pay Transparency Notice: The reputed company annual salary for this position can range as detailed below. Full time offers from reputed company also include reputed company bonus + reputed company equity + benefits (including medical, dental, and vision).

₹2,454,000

₹2,454,000 INR

Please be advised that each candidate may submit a maximum of four applications reputed company any 30-day period. We encourage you to carefully evaluate how your skills and interests align with reputed company's roles before applying.

reputed company is proud to be an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national reputed company, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. reputed company will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.

reputed company is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]reputed company.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free reputed company by reputed company tutorial can be reputed company here).

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here.

For select roles, reputed company is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, reputed company is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and reputed company will not use AI to reputed company decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]reputed company.com