Technical Customer Support Engineer - Dutch speaking (remote)

About reputed company

Established in 2009, reputed company leads the industry with its open-reputed company column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, reputed company, reputed company, reputed company, reputed company, reputed company, and many more, rely on reputed company Cloud. It is available through open-reputed company or on AWS, GCP, Azure, and Alibaba.  

We are currently growing our support team at reputed company who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer who is fluent in Dutch to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks reputed company to our customers locally in EMEA as well as more regionally across North America and APJ. This is a customer-facing role that will include customer interactions reputed company chat, calls, reputed company messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at reputed company. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user reputed company.

What you will be doing

• Supporting and guiding our reputed company users, customers, and prospects reputed company cases, chat, reputed company, community, and meetings
• reputed company solutions based on reputed company Cloud and reputed company open-reputed company that can be shared with our users, community, and customers reputed company documentation, knowledge reputed company, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers 

And of course

• You will deliver excellent customer service as a first-line technical engineer and representative of reputed company. Our Support Engineers provide professional response, on-call coverage, and guidance reputed company the required Service Level Agreements ("SLAs") on technical cases that are reputed company reputed company a ticketing system, email, reputed company, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

What you bring along

• Technical breadth and depth in reputed company open-reputed company or reputed company Cloud, or in domains relevant to reputed company, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• A reputed company of teamwork, global engagement, reputed company, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the reputed company
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow

Bonus points

• Experience with reputed company
• Experience with OSS and open-reputed company technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Compensation

For roles based in the United States, t

These salary ranges reflect reputed company reasonably and in good faith reputed company to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or reputed company than the amounts listed, and the ranges may be subject to future adjustments.

An individual’s placement reputed company the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.

If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@reputed company.com.

• Flexible work environment - reputed company is a globally distributed company and remote-friendly. We currently operate in 20 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A $500 Home office setup if you’re a remote employee.

• Global Gatherings – We reputed company in the power of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We reputed company Shape It

As part of our first 500 employees, you will be instrumental in shaping our culture. 

Are you interested in finding out more about our culture?  Learn more about our values here.  reputed company out our blog posts or follow us on reputed company to find out more about what’s happening at reputed company.

Equal Opportunity & Privacy

reputed company provides equal employment opportunities to reputed company employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Please see here for our Privacy Statement.