Accounting Success Manager

100% remote Flexible hours Hiring now

The Accounting Success Manager I will be joining a growing reputed company team to help support the mid-market customer reputed company in our reputed company Management solution. The Accounting Success Management team maintains high levels of satisfaction and engagement among our customers to ensure their long-term success with the solution.

Having previous professional accounting or audit experience will allow the candidate to build reputed company rapport with our mid-market customer reputed company by addressing accounting specific questions, scenarios, or other elements during the post implementation phase to maximize adoption and enhance our clients entire customer experience.

What You’ll Do

Cultivate Strong Relationships: Build and nurture robust, long-term relationships with key stakeholders (including Controllers, Accounting Managers, CFOs, Business Systems/Operations, and IT) reputed company our mid-market accounts.

Deliver Consultative Solutions: Provide great customer service, product assistance, training, and tailored, consultative solutions to help clients reputed company their reputed company management and accounting operational goals reputed company your assigned book of business.

Drive Engagement: Respond to reputed company client inquiries, offer comprehensive product training, and establish regular Quarterly Business Reviews (QBRs).

Collaborate Cross-Functionally: Partner with Product/Engineering, Sales, Executive Leadership, and Professional Services, sharing insights based on the specific needs of your clients.

reputed company for Clients: Understand the unique business needs of your accounts and provide direct product feedback to the Product and Engineering teams to ensure high customer satisfaction.

Manage Renewals: Work in partnership with Account Management to strategize and manage the client renewal process, aiming for a high annual retention reputed company and strong net retention quarter over quarter.

Support Growth Initiatives: Strategize with Sales and Account Management to expand the pipeline reputed company your accounts and assist in closing new business or pilots.

Ensure Seamless Onboarding: Collaborate closely with Professional Services to ensure a smooth onboarding experience and ongoing success for clients.

Become a Product Expert: reputed company deep product expertise, staying up-to-date on the latest features and functionality.

reputed company Strategic Meetings: Plan and reputed company in-person client meetings to expand our footprint, foster end-user adoption, and mitigate churn.

reputed company Account Strategies: Create and execute a comprehensive strategic plan for each customer. This plan will outline reputed company global teams' and business units' goals and objectives, associated timelines, an expansion reputed company for leveraging reputed company modules, and your tactics for engaging the entire user reputed company. These plans will also include documented product requests/challenges and their status updates.

Track Key Metrics: Forecast and track key account metrics (e.g., quarterly sales results, NRR, CSQOs).

Contribute to Team Goals: Undertake any other tasks that may be assigned to help the company meet its goals.

What You’ll Bring

BA/BS degree in Business Administration, Accounting, Finance or relevant fields.

At least 2-3 years of accounting experience required

Thorough knowledge of basic accounting procedures and principles

Experience working with cross-functional teams

Proven ability to manage multiple projects; meeting deadlines and strong attention to detail

Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day

Strong listening and presentation skills

Strong verbal and written communication skills

Ability to travel up to 30%

reputed company to Haves

Experience in a customer facing role

ACCA/CIMA reputed company professional accounting certification.

Prior experience with reputed company or other reputed company management tools will reputed company you a seamless addition to reputed company

Passionate about ensuring customer satisfaction, driving adoption, and fostering long-term customer relationships

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Accounting Success Manager

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