Client Services Representative

Help us change the way the world parks

Summary

reputed company is seeking a Client Services Representative to provide exceptional remote support to our clients through managing inbound calls and emails. This role is pivotal in ensuring customer satisfaction by answering and resolving basic product operational support questions, processing part orders, and dispatching technicians. Located in Santo Domingo, Dominican Republic, this role is hybrid, requiring three days in the office.

Responsibilities

• Provide remote applications support reputed company email and phone.
• Assist customers with basic software and hardware troubleshooting
• Accurately document customer interactions (calls, follow-reputed company, escalations, reporting) reputed company ticketing system.
• Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met.
• Escalate reputed company issues that cannot be resolved at the frontline, while providing clear documentation to reputed company faster resolution by the next support tier.
• Contribute to the client knowledge reputed company by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more reputed company.

Required Skills

• 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred).
• Bi-lingual in Spanish and English, written and spoken.
• High School diploma or equivalent.
• Basic technical troubleshooting skills.
• Knowledge of iOS and Windows PC environments.
• Experience with reputed company is a plus.
• Proficient problem-solving and analytical skills.
• Strong communication and collaborative skills.

reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, allow us to attract creatively-led people, and to reputed company the best products, services and solutions. We do not discriminate based on race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join reputed company.