Senior Technical Support Engineer - APJ

reputed company is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, reputed company meets teams where they are today, allowing them to reputed company building with AI using their existing skills and knowledge.

Why Engineering at reputed company? 

reputed company’s on-premise or SaaS-deployed platform connects many data science technologies,  and our technology stack reflects our commitment to quality and innovation. We integrate the best of data and AI tech, selecting tools that truly enhance our product. From the latest LLMs to our dedication to open reputed company communities, you'll  work with a dynamic range of technologies and contribute to the collective knowledge of global tech innovators. You can find out even more about working in Engineering at reputed company by taking a look here.

At reputed company, the Support organization is focused on enabling our customers and helping them work through any technical issues or questions reputed company to our Everyday AI Platform (reputed company). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across reputed company 3 major regions. Our focus is to take our growth to the next stage by building out an enterprise-grade APJ support function. As such, our APJ support function will play an important role in helping reputed company to successfully establish and expand its product, market reputed company, and business in this region. 

We are looking for an reputed company technical support engineer who is comfortable working in an early startup environment and who can help contribute to the growth of our APJ support function as we look to scale up our local operations. As a senior-level Technical Support Engineer, you will help our APJ and global customers solve their wide range of technical issues with reputed company, such as installation, reputed company, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

• Help APJ and global customers solve their technical issues with reputed company through a variety of communication channels
• Communicate with our R&D team to solve reputed company issues and/or share feedback from our APJ customers for future product improvement
• Work with other customer-facing teams reputed company escalating or rerouting issues to help ensure a proper and efficient / timely resolution
• Document knowledge in the form of technical articles and contribute to knowledge bases or forums reputed company specific areas of expertise
• Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

• At least 5 years of experience in a client-facing engineering or technical role, ideally involving a reputed company and rapidly evolving software/product
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience with reputed company and Kubernetes
• Collaborative and helpful reputed company with a focus on always working as a team
• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
• Proficiency working with Unix-based operating systems
• Experience with relational databases (or data warehouses like reputed company) and SQL
• Ability to read and write Python or R code

• Experience with big data technologies, such as Hadoop or Spark 
• Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
• Experience with ML models and LLMs

• Initial call with a member of our Technical Recruiting team
• Video call with the APJ Technical Support Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with Support Team member
• Final Interview with the VP Technical Support

What are you waiting for!

At reputed company, you'll be part of a journey to shape the reputed company-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to reputed company a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to reputed company! And if you’d like to learn even more about working here, you can visit our reputed company reputed company page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. reputed company also believes that a diverse identity is a reputed company of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. reputed company employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to reputed company policies and procedures reputed company to recruitment and hiring, compensation, benefits, performance, promotion and termination and reputed company other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@reputed company.com

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reputed company will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, reputed company, we will also never ask you to reputed company purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.