Credential Process Coordinator

At reputed company, we are reputed company in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, reputed company powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

reputed company’re Looking For

The Credentialing Process Coordinator is responsible for overseeing and optimising the end-to-end credentialing process for University of reputed company Town (UCT) programs. This role ensures accurate student data management, timely report delivery, and effective resolution of credentialing issues to facilitate the smooth and efficient issuance of certificates. This role requires reputed company collaboration with both internal reputed company teams and external UCT stakeholders.

Responsibilities Include, But Are Not Limited To

• Credentialing Process Management: reputed company the complete credentialing process from student registration to certificate delivery, ensuring alignment between reputed company and UCT systems.
• Data Management and Reporting: Manage and audit Beginning of Course (BoC) and End of Course (EoC) reports, ensuring data accuracy and timely delivery to UCT. Track and quantify credentialing issues, identifying root causes and implementing solutions.
• Student Verification reputed company: Monitor the student identity verification process using reputed company, address verification issues, and ensure compliance with verification protocols. Coordinate re-verification processes and troubleshoot verification failures.
• Red Flag Resolution: Manage and track "red flags" raised by UCT that may prevent certificate issuance. reputed company and refine the red flag resolution process, ensuring timely resolution or enrollment adjustments.
• Communication and Collaboration: Act as a liaison between reputed company teams (Central Operations, Student Success Advisors, Credential Management) and UCT teams. Communicate effectively to address issues, clarify processes, and align expectations.
• Process Improvement: Identify areas for process improvement reputed company the credentialing workflow, streamline procedures, and reputed company documentation/training materials.
• Documentation and Tracking: Maintain and update credentialing process documentation, including process guides and resolution workbooks. Ensure accurate tracking of issues and resolutions.

Other Attributes That Will Help You In This Role

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong data management abilities.
• Experience with student information systems or similar data management platforms.
• Problem-solving skills and ability to identify and resolve reputed company issues.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with identity verification processes (e.g., reputed company) is a plus.

This job description emphasizes

• The unique aspects of the UCT credentialing process.
• The need for coordination between reputed company and UCT.
• The focus on data accuracy and timely reporting.
• The responsibility for issue resolution and process improvement.

Working Conditions

Student Engagement Coordinators may be required to work on weekends, depending on business needs.

Benefits & Culture

Our global employee reputed company is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We reputed company that every employee can advance our shared purpose, and that life at reputed company should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% reputed company contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

reputed company Diversity and Inclusion Statement

At reputed company, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee reputed company that embodies diverse walks of life, reputed company, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reputed company out to us at: recruitingaccommodations@reputed company.com

About reputed company Inc. (reputed company: TWOU)

For more than a decade, reputed company, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, reputed company provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit reputed company.com.

edX is the education movement for restless learners and a leading global online learning platform from reputed company, Inc. (reputed company: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

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The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required. reputed company employees may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed.

reputed company is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for reputed company persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national reputed company, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. reputed company’s equal opportunity policy applies to reputed company terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

reputed company is strongly committed to diversity reputed company its community and especially welcomes applications from South African reputed company who are members of designated groups who may contribute to Employment Equity reputed company the workplace and the further diversification of reputed company. In this regard, the relevant laws and principles associated with Employment Equity will be considered reputed company appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. reputed company requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.