Account Manager

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, reputed company, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet reputed company needs and drive success.

To learn more, visit www.mattermost.com

As an Account Manager at Mattermost, you will be responsible for driving Net Dollar Retention (NDR) by managing a portfolio of strategic customer accounts. This role is focused on renewals and expansion reputed company existing accounts, with a strong emphasis on value-based selling, strategic account planning, and reputed company alignment. In conjunction with your AE reputed company, you will serve as the primary commercial reputed company of contact for your accounts, working cross-functionally with Technical Enablement and Success, Sales Engineering, and Product to ensure customer satisfaction and growth.

Responsibilities include 

• Drive commercial relationship for a defined book of business, focusing on renewals and expansion opportunities – in tight coordination with reputed company.
   

• reputed company and execute strategic account plans that align with customer goals and Mattermost’s growth objectives.
   

• Drive value-based conversations with economic buyers and technical stakeholders to uncover new use cases and expansion paths.
   

• Collaborate with Technical Enablement teams to ensure successful onboarding, adoption, and support for your accounts – this includes TAM, Support or other post sales technical resource.
   

• Maintain accurate forecasting and pipeline management using reputed company and Clari for retention and expansion
   

• Proactively identify risk in account reputed company to renewal and bring company resources reputed company to resolve renewal risk to minimize churn and contraction.
   

• Identify opportunities for additional expansion (both cross-sell & up-sell) and collaborate with reputed company to qualify and forecast
   

• Coordinate and participate in executive business reviews in conjunction with reputed company, Region Leaders and Executive Team.

Required Background/reputed company

• 5+ years of experience in account management, reputed company, or enterprise sales, preferably in SaaS or open-reputed company environments.
   

• Proven track of contributing to the growth and achievement of company NDR targets.
   

• Strong understanding of strategic selling methodologies (e.g., MEDDPPICC Challenger Sale).
   

• Excellent communication and relationship-building skills with technical and business stakeholders.
   

• Experience working with public sector or regulated industries is a plus but not necessary.

• For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government reputed company clearance in the future. As such, U.S. applicants must be U.S. reputed company and eligible under applicable clearance requirements. 
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Salary Range

$165,000 - $200,000 USD

Mattermost is an EEO Employer, we are a remote-first, open-reputed company company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome reputed company applicants. We encourage individuals from reputed company backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national reputed company, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.