Renewal Specialist

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a RENEWALS SALES SPECIALIST to join our salesforce in North America.

As an RSS, you will be responsible for being an additional point of contact for the renewal process for the existing account base of Ultra DNS/DDOS clients. The Renewal Specialist is focused on maintaining and expanding existing customer relationships by ensuring timely and successful contract renewals. As a customer contact, you will be working alongside the Account Manager in customer issue resolution, coordinating technical staff, billing, product teams, and operations as needed. In addition, you will play a key role in the success of DigiCert in its current and future objectives.

This is a remote role in North America.

What you will do

• Building & Fostering Strong Relationships – Working closely with your Account Manager to develop a deep relationship with strategic Ultra DNS/DDOS customers, focusing on increasing adoption, the renewal process, ensuring retention, and long-term success solving security challenges.

• Active Listening – Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages, realizing opportunities to expand DigiCert’s reach.

• Information Seeking – Driven by an underlying curiosity and desire to know more about our current customer base, what's working well and any issues. This involves going beyond routine questions and includes digging into or pressing for exact information; resolving discrepancies by asking a series of questions scanning for opportunities or miscellaneous information that may be used in the future.

• Composure and Resiliency – Able to deal effectively with pressure, strict deadlines, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.

• Organizational Savvy – Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships.

• Administrative – Support Account Managers with creating QBR decks, customer follow up via phone and email, and any additional requests to improve and maintain customer satisfaction. Update Salesforce CRM with all correct contacts, contract terms, risk scores and next steps.

What you will have

• 3+ years of experience in customer service, account management, or software/SaaS sales.

• Strong written and verbal communication skills, with the ability to explain complex products to various stakeholders, including senior management.

• Proven ability to meet or exceed sales goals through consultative, solution-based selling approaches.

• Skilled in objection handling, negotiation, and presenting value propositions.

• Comfortable engaging with all levels of an organization, both internally and externally.

• Strong collaboration skills and ability to work cross-functionally within teams.

• Demonstrated market awareness and ability to adapt to changing industry trends.

• Self-motivated, resourceful, and proactive in learning and applying sales best practices.

• Customer-centric mindset with strong relationship management skills.

• Experience with Salesforce.com and Microsoft Office is a plus.

• Knowledge of DDoS mitigation and managed DNS frameworks is a strong advantage.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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